Personal Data Protection & Cookie Policy Charter

Welcome to the website By connecting to or browsing the website, you agree that you have read, understood and accepted, without limitation or reservation, the personal data and cookies management policy (the “policy”) and our terms and conditions of use.

The policy aims to inform you of the rights and freedoms that you can exercise in respect of our use of your personal data and describes the measures that we take to protect these data.

EUROVAT is the “data controller” with responsibility for processing the personal data used to manage the website. These processing operations are carried out in accordance with the applicable law.

1. Purpose of processing, legal basis, the period of storage and types of data collected

When you visit the website, you may need to provide us with a number of items of personal data, such as your first name and surname, in order to use the services available and to receive an answer to your requests. The data controller processes your personal data for the purposes of:

  • Entering into a contract with EUROVAT, without it the contract cannot be concluded
  • Enabling us to process your request, without it the information cannot be processed. You have the right to withdraw your consent at any time without jeopardizing any processing operations that have already been completed, by writing to the following address: EUROVAT, 1 boulevard du Zénith 44800 SAINT-HERBLAIN – France.

In our online forms, the mandatory fields are marked with an asterisk. If you do not provide answers to the mandatory questions, we will not be able to provide you with the service(s) requested.

Your personal data will not be processed subsequently in a way that is incompatible with the purposes described above or below the collection forms. Your data are kept for no longer than 3 years or for no longer than necessary for processing, namely until the end of the duration of the commercial prescription.

2. Recipients of data

Your personal data may be communicated to one or more of the data controller's departments or to Total Group companies and one or more partners, independent distributors or subcontractors for the purposes of analysis and surveys.
If you leave a comment intended to be posted online, we may be required to publish some of your personal data on the website. Given the characteristics of the internet, namely the unrestricted capture of published data and the fact that it is difficult, or even impossible, to control how third parties can use these data, we hereby inform you that you can object to this publication by contacting us as explained in article 6 below.

3. Data Transfers

Any transfer of data to a country outside the European Economic Area shall be carried out in accordance with the applicable regulations and in such a way as to protect your data appropriately.
For the purposes of the services provided on this website, your data (first name, surname, email address, phone number) may be transferred to other Total Group Companies located outside the European Union.
For this reason, the Total Group has adopted “Binding Corporate Rules” (BCR) governing intra-Group transfers of personal data originating in the European Economic Area.
For data transfers not covered by the BCR, to countries outside the European Economic Area, other guarantees are provided in order to ensure a sufficient data protection.
You can request a copy of the BCR and a list of the Group companies that have adopted them by writing to the following address

4. Data security and confidentiality

The data controller takes appropriate steps to preserve the security and confidentiality of your personal data, including to prevent them from being distorted, damaged or disclosed to unauthorized third parties.

5. Cookie management

5.1. Principle
A cookie is a file which enables a website to save information relating to your computer’s browsing of the website (e.g. number of visits, number of pages viewed, etc.), to make your visits to the website smoother.
You can at any time delete the cookies stored on your computer, object to the storage of new cookies and receive a notification before new cookies are stored by changing your browser settings using the instructions below (“Types of cookies, cookies and statistics, and settings”).
Please note that if you remove a cookie or object to the storage of cookies on your device, you may not be able to use some of the website's services.

5.2. Types of cookies, cookies and statistics, and settings
The cookies that may be stored on your server when you browse the website are cookies which are intended solely to enable or facilitate electronic communication or which are strictly necessary to provide the service you are requesting (language cookies, login cookies, etc.), or statistics cookies or other cookies in accordance with the conditions below.
When cookies require your agreement before they can be saved, we ask you for this agreement via the “find out more” link displayed on the first page of the website that you land on, in which it is made clear that by continuing to browse the website you accept these cookies.

5.2.1. Which cookies are stored?

  • Cookies issued by the data controller
    Cookie Description How do you object? Period
    Site (cookie_agreed) Register the choice of a user regarding cookies See article 5.2.2 12 months


  • Statistics cookies
    Publisher of the cookie Description How do you object? Period
    Google Analytics Allow to see how many users are connected to the website, as well as the frequency of these connection 14 months


Statistics cookies are used to measure the number of visits, the number of pages viewed, users’ activity on the website and how often they return. The used statistics tool, generates a cookie with a unique identifier, which is stored for no longer than the duration specified above. Your IP address is also collected in order to determine the town/city from which you are accessing the website. Your IP address is immediately anonymized after use so that you cannot be identified as a natural person. The statistical data on website visits are collected by the concerned provider and subsequently transferred to the data controller in an aggregated and anonymized form in a web interface to which it alone has access. The data collected are not transferred to third parties or used for other purposes. You can block these cookies at any time by opting out as described above.

5.2.2 How do you delete cookies, receive notification of their storage or change your browser settings?

The help section of each browser specifies how to refuse cookies or be informed of their installation or deactivate them. Here below are mentioned the most current browsers:


Browser Link to the section « Help »
Internet Explorer™

6. Your rights /Contact

In accordance with current regulations, you have the right to access, correct, delete and object to the use of your personal data. You also have the right to object or to consent to the processing operations of your personal data. You can ask for your personal data to be sent to you and you have the right to give instructions for the use of your personal data after your death. You can also ask for restriction of the data, portability of the data and/or make a claim to the competent supervisory authority. Please send your request to the email address: or by writing to:

EUROVAT – Service Marketing - 1 boulevard du Zénith 44800 SAINT-HERBLAIN – France.